SIPREC is an IETF SIP based protocol used for recording VoIP calls. As its an open standard it has common support among many PBX vendors and SBCs. AudioCodes SmartTAP product has supported the SIPREC standard for many years and SIPREC can be used for recording...
Introduction I've personally been waiting in anticipation for some time for the release of Media Optimisation for Windows Virtual Desktop. For those that recall the history of the Citrix HDX and even its Remote Desktop equivalent on Lync Server 2013 Media Optimisation was designed to improve...
Last year at Microsoft Ignite it was announced a new feature called "User Account Based Experiences" was coming to native Teams Phones. This feature allows for three different user interfaces and thus user experiences from the Teams Phone App. This is a really useful feature as...
Overview AudioCodes One Voice Operations Center (OVOC) is a voice network management solution that combines management of voice network devices and quality of experience monitoring into a single web-based application. OVOC enables administrators to simplify lifecycle management of Audiocodes network elements such as Session Border Controllers,...
Introduction E911 is a national emergency service for many countries, enabling E911 operators to automatically identify the geographical location and phone number of an emergency caller. In E911, the emergency called number is routed to the nearest E911 operator, termed public safety answering point (PSAP)...
PDMS is a Cloud subscription service from Poly that allows for management of native Teams phones as well a host of other SIP and Skype for Business Endpoints such as the VVX, CX, Soundstation, Trio and more. PDMS started life as Real Presence Resource Manager...
The Poly CCX is a new line from Poly that supports native Teams phones. All CCX models can be purchased with or without a handset. I choose to go with the CCX500 model with a handset as in my experience this is the more common...
I noticed a few days ago a new firmware was available to update my Yealink T58A to build 58.15.0.87 from 58.15.0.85. Unfortunately there dont seem to be any release notes available yet from Yealink or even Microsoft on this build and what new features it may contain. But...
Background This post is not going to cover installation for WVD as there are many and far better blogs that cover the set up process already. This post will only cover at a very high level the installation of the Management Tool web app which can be...
Introduction I just want to say this is largely an opinion piece based on what I've seen in the field with Microsoft Teams and Zscaler. Id love to see a whitepaper from Zscaler that covers the expected media establishment behaviour for Teams when Zscaler Internet Access...