SIPREC is an IETF SIP based protocol used for recording VoIP calls. As its an open standard it has common support among many PBX vendors and SBCs. AudioCodes SmartTAP product has supported the SIPREC standard for many years and SIPREC can be used for recording...
Last year at Microsoft Ignite it was announced a new feature called "User Account Based Experiences" was coming to native Teams Phones. This feature allows for three different user interfaces and thus user experiences from the Teams Phone App. This is a really useful feature as...
This has been a recent hot topic affecting Microsoft Teams that i decided to it give some attention. In fact my colleagues Randy Chapman , Mark Vale and I discussed this at length on our UCStatus Podcast - UCStatus Podcast Episode 3: Teams Telephony, Resiliency...
Overview AudioCodes One Voice Operations Center (OVOC) is a voice network management solution that combines management of voice network devices and quality of experience monitoring into a single web-based application. OVOC enables administrators to simplify lifecycle management of Audiocodes network elements such as Session Border Controllers,...
Oracle is one of four vendors currently supported for Microsoft Teams Direct Routing. Unfortunately Oracle doesn't provide an ARM template nor an appliance in the Azure Marketplace for their Virtual Machine Edition of their E-SBC. So this post will cover the installation steps...
Introduction E911 is a national emergency service for many countries, enabling E911 operators to automatically identify the geographical location and phone number of an emergency caller. In E911, the emergency called number is routed to the nearest E911 operator, termed public safety answering point (PSAP)...
Pottering around in Yealink Management Cloud Service | Enterprise I recently noticed a USB Device Management feature. My immediate thought was awesome life cycle management for USB devices! Unfortunately this isn't the case, despite it being under the Device Management section of YMCS, which makes you think life...
PDMS is a Cloud subscription service from Poly that allows for management of native Teams phones as well a host of other SIP and Skype for Business Endpoints such as the VVX, CX, Soundstation, Trio and more. PDMS started life as Real Presence Resource Manager...
The Poly CCX is a new line from Poly that supports native Teams phones. All CCX models can be purchased with or without a handset. I choose to go with the CCX500 model with a handset as in my experience this is the more common...
I noticed a few days ago a new firmware was available to update my Yealink T58A to build 58.15.0.87 from 58.15.0.85. Unfortunately there dont seem to be any release notes available yet from Yealink or even Microsoft on this build and what new features it may contain. But...