Personally I've never been a fan of the term Artificial Intelligence simply because in my opinion its not a particularly accurate term. Intelligence requires understanding of consequence, which invariably can only be limited to the realms of human activity or better put human decision...
Previously Yealink Management Cloud Service only provided support for native Yealink Identity's within YMCS for managing Yealink devices. With the recent update to the service Yealink now supports the ability for administrators to use their Corporate or Company Microsoft Entra Identity's to login to YMCS....
Crestron XiO allows you to use an external domain to Single Sign On (SSO) to the XiO portal. In a production environment its preferable to use your own domain and thus identity's for logging into XiO rather than the default Crestron.io domain. The Crestron.io domain...
AudioCodes has introduced a new feature into the One Voice Operations Centre that allows OVOC to pull Microsoft Teams Call Detail Records (CDR) and Call Quality Dashboard Online (CQDO) telemetry data into OVOC effectively providing a single pane of glass for troubleshooting all your Microsoft...
Audiocodes have recently provided support for registering a phone over the Internet (EG your phone is behind a NAT) to OVOC, namely the Device Manager Pro component of OVOC. This hasn't been an easy journey for those familiar with some of the technical caveats...
Crestron has introduced a new range of Teams certified phones called Flex. Previously Crestron used to white label Yealink handsets but these were discontinued last year. Their new Flex range is a vast improvement on the previous Crestron handsets and really is beautiful range that...
AudioCodes has a really cool integration with the Microsoft Teams client that enables an administrator or a compliance call recorded user to be able to manage the SmartTAP server or see their recordings. This is certainly a very useful feature so CR users can listen...
SIPREC is an IETF SIP based protocol used for recording VoIP calls. As its an open standard it has common support among many PBX vendors and SBCs. AudioCodes SmartTAP product has supported the SIPREC standard for many years and SIPREC can be used for recording...
Available on the Microsoft Azure Marketplace, AudioCodes SmartTAP 360° is a compliance call recording solution for recording Microsoft Teams voice, video and instant messaging (IM) interactions. SmartTAP can also be deployed and integrated with Skype for Business, or any enterprise PBX when connected to an...
The latest version of the One Voice Operations Centre includes support for native Microsoft Teams phones. This is good news as to date the management story for Audiocodes phones has been limited to the Microsoft Teams Admin Centre (MTAC) which is mostly just management of...