Shawn Harry | Blog
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AudioCodes has introduced a new feature into the One Voice Operations Centre that allows OVOC to pull Microsoft Teams Call Detail Records (CDR) and Call Quality Dashboard Online (CQDO) telemetry data into OVOC effectively providing a single pane of glass for troubleshooting all your Microsoft...

Audiocodes have recently provided support for registering a phone over the Internet (EG your phone is behind a NAT) to OVOC, namely the Device Manager Pro component of OVOC. This hasn't been an easy journey for those familiar with some of the technical caveats...

Crestron has introduced a new range of Teams certified phones called Flex. Previously Crestron used to white label Yealink handsets but these were discontinued last year. Their new Flex range is a vast improvement on the previous Crestron handsets and really is beautiful range that...

SIPREC is an IETF SIP based protocol used for recording VoIP calls. As its an open standard it has common support among many PBX vendors and SBCs. AudioCodes SmartTAP product has supported the SIPREC standard for many years and SIPREC can be used for recording...

Available on the Microsoft Azure Marketplace, AudioCodes SmartTAP 360° is a compliance call recording solution for recording Microsoft Teams voice, video and instant messaging (IM) interactions. SmartTAP can also be deployed and integrated with Skype for Business, or any enterprise PBX when connected to an...

The latest version of the One Voice Operations Centre includes support for native Microsoft Teams phones. This is good news as to date the management story for Audiocodes phones has been limited to the Microsoft Teams Admin Centre (MTAC) which is mostly just management of...

Introduction I've personally been waiting in anticipation for some time for the release of Media Optimisation for Windows Virtual Desktop. For those that recall the history of the Citrix HDX and even its Remote Desktop equivalent on Lync Server 2013 Media Optimisation was designed to improve...

Last year at Microsoft Ignite it was announced a new feature called "User Account Based Experiences" was coming to native Teams Phones. This feature allows for three different user interfaces and thus user experiences from the Teams Phone App. This is a really useful feature as...

This has been a recent hot topic affecting Microsoft Teams that i decided to it give some attention. In fact my colleagues Randy Chapman , Mark Vale and I discussed this at length on our UCStatus Podcast - UCStatus Podcast Episode 3: Teams Telephony, Resiliency...